These Terms of Service ("Terms") govern your access to and use of dlogify, including the website at dlogify.com, the dashboard, the API at api.dlogify.com, the SDKs and the documentation (together, the "Service"). The Service is operated by Pimzee LLC, a Florida limited liability company ("we", "us" or "our").

By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of an organization, you accept these Terms for that organization and confirm that you have the authority to bind it; "you" then means that organization.

The Service is intended for businesses and professionals. You must be at least 18 years old, and you may not use the Service if you are barred from receiving it under the laws of the United States, including its sanctions and export control laws.

You must give accurate information when you create an account and keep it up to date. You are responsible for keeping your password and your API keys confidential, and for all activity under your account and your keys. If you suspect that a key or an account has been compromised, revoke the key in the dashboard and tell us at once.

Owners and admins of an organization decide who is a member and which role each member has. The organization is responsible for the actions of its members.

"Customer Data" means the logs, events, attributes and any other content that you or your systems send to the Service. You keep all rights to your Customer Data. You grant us a limited, non-exclusive license to host, process, transmit and display Customer Data only as needed to provide, secure and support the Service. We do not sell Customer Data and we do not use it to train artificial intelligence models.

The Service only processes what you send to it. It never connects to your servers, databases or internal services. You are responsible for having the right to send your Customer Data and for configuring your applications so that it does not include sensitive information. You must not send:

• passwords, private keys, access tokens or other secrets;
• payment card data;
• health information, government identification numbers or financial account numbers;
• information about children under 13;
• any other data whose processing requires special safeguards under the law that applies to you.

The Service redacts common personal and secret values before it stores anything. This redaction is an automated safeguard and does not guarantee that every sensitive value is removed. The Data Retention Policy describes what we keep and for how long.

You must not:

• use the Service in violation of any law or of the rights of others;
• send malware or content that you are not allowed to share;
• try to access data of other customers, probe or break the security of the Service, or get around plan limits or rate limits;
• overload the Service on purpose or interfere with its operation;
• copy, reverse engineer or resell the Service, except as allowed by law or by the license of an open-source component;
• use the Service to build a competing product.

Each plan has limits, such as events per minute and per month, projects, members and retention, which are listed on the Pricing page. When a limit is reached, the Service may reject or delay new events or skip AI-written tickets and summaries until the limit resets. This is how the Service works and is not a breach of these Terms. We may change the features and limits of the Free plan at any time.

Paid plans are billed in advance for each billing period, monthly unless stated otherwise when you subscribe. Payments are processed by Stripe. By subscribing you authorize recurring charges to your payment method until you cancel. We never receive or store your full card number.

• You may cancel at any time. Cancellation takes effect at the end of the current billing period, and the paid plan stays active until then.
• Fees are non-refundable, except where the law requires a refund.
• We will tell you about any price change by email at least 30 days before it applies. A new price applies from your next billing period.
• Prices do not include taxes. You are responsible for the taxes that apply to your purchase.
• If a payment fails, we may suspend paid features or move the organization to the Free plan after notifying you.

Until self-service checkout is available, paid plans can be set up with us directly and invoiced; these Terms apply to them in the same way.

Classifications, severities, tickets and summaries are written automatically by machine learning models. They can be incomplete or wrong. Review them before you act on them; you remain responsible for the decisions you make. Redacted excerpts of your Customer Data are sent to the AI providers listed in the Privacy Policy to produce this content.

We work to keep the Service available and reliable, but we do not offer a service level agreement unless we sign one with you. We may change, add or remove features. If a change materially reduces a paid feature you rely on, we will tell you in advance.

The Service, its software and the dlogify name and logo belong to Pimzee LLC. These Terms do not give you any right to them except to use the Service. The SDKs and other components that we publish under an open-source license are governed by that license. If you send us feedback or suggestions, we may use them without any obligation to you.

You may stop using the Service at any time. To close your account or an organization, write to [email protected] from the email address of an owner.

We may suspend or end your access, with notice when it is reasonable to give it, if you breach these Terms, if your use creates a security or legal risk, or if a payment remains unpaid. When access ends, Customer Data and account data are deleted as described in the Data Retention Policy. Sections 4, 10 and 12 to 16 survive termination.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT EVERY ISSUE IN YOUR LOGS WILL BE DETECTED OR NOTIFIED, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM AND ONE HUNDRED US DOLLARS (US$100).

You will defend and indemnify Pimzee LLC against third-party claims, and the related losses and reasonable costs, that arise from your Customer Data, your use of the Service in breach of these Terms or your violation of law.

These Terms are governed by the laws of the State of Florida and the federal laws of the United States that apply there, without regard to conflict of laws rules. The state and federal courts located in Florida have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service, and both parties consent to their jurisdiction.

These Terms, together with the Privacy Policy and the Data Retention Policy, are the entire agreement between you and us about the Service. If a provision is found unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. You may not transfer these Terms without our written consent; we may transfer them as part of a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We send notices to the email address of your account.

We may update these Terms. The date at the top of this page shows the latest version. If a change is material, we will tell you by email or in the dashboard at least 30 days before it takes effect. If you keep using the Service after that date, you accept the new Terms.

Questions about these Terms: Pimzee LLC, [email protected].